Paretoid Marketing LLP

Refund and Cancellation Policy

Last updated: 3 September 2026

This policy explains how cancellations and refunds are handled for services purchased from Paretoid Marketing LLP.

Cancelling a service

To cancel a service or subscription, email [email protected] with your name, business name, invoice number (if available), and the service you wish to cancel. For recurring services, please give at least 30 days' written notice unless your proposal or written agreement specifies a different notice period.

Effect of cancellation

Cancellation stops future work and future recurring charges after the applicable notice period. You remain responsible for fees for services already delivered, work already performed, and any committed third-party costs or non-cancellable expenses incurred before cancellation. We will confirm the cancellation and its effective date by email.

Refunds

Fees for completed services, delivered milestones, and time already spent on a project are generally non-refundable. If you have paid in advance for a recurring service and cancel before the next service period begins, we will review any unused prepaid portion and, where appropriate, provide a pro-rata refund or credit. Any approved refund will be returned to the original payment method where possible.

Incorrect or duplicate payments

If you believe you were charged incorrectly or more than once, contact us within 14 days of the charge. We will investigate promptly and correct verified billing errors, including by refunding an incorrect or duplicate payment.

Refund timing

Once a refund is approved, we will process it within 7 business days. Your bank, card issuer, or payment provider may take additional time to show the funds in your account.

Contact us